Inbound Call Center support is taking a high priority in many companies
for excellent support available from world-class people that TSF
provides. Our highly qualified agents come with a solid academic
background as well as experience in multiple inbound support programs
through thorough training and evaluation-based improvement. They
are your voice to your customers, and they align themselves completely
to your company culture.
Quality Assurance - Ernst and Young Advisory Center is a
leading provider of BPO consulting to companies in India, and around
the world. All of our operations have passed the stringent
tests of Ernst and Young, and EY has helped us continually refine
our operations to exceed uality standards around the world.
In a recent benchmark study, TSF Call Center was again ranked best-in-class
in most of the areas that are essential to providing quality service.
TSFCall Center Services:
Benefits of Outsourcing:
- To free resources for other opportunities” or
more specifically, better use of capital: If an organization
does not have to invest in network infrastructure, they will have
more capital to invest in other strategic areas such as customer
retention and acquisition.
- Reduced costs and greater operational efficiency:
Companies that outsource achieve greater economies of scale, especially
if operating in large international networks. Using an outsourcer’s
expertise and specialty, may lead to improved efficiency, productivity
and quality of service.
- To gain access to world class capabilities” and
ultimately enhance revenue: By using faster moving outsourcers,
especially internationally, changes and upgrades can be completed
faster. This allows revenue generators that depend on the network
less time to market, thereby resulting in quicker revenue streams.
- Eliminate staff shortages: Outsourcing often provide
environments with greater progression possibilities than enterprises.
As we see in the case of the telemarketing problems at Leads,
human capital is more readily available through outsourcers.