Inbound Call Center support is taking a high priority in many companies for excellent support available from world-class people that TSF provides. Our highly qualified agents come with a solid academic background as well as experience in multiple inbound support programs through thorough training and evaluation-based improvement. They are your voice to your customers, and they align themselves completely to your company culture.

Quality Assurance - Ernst and Young Advisory Center is a leading provider of BPO consulting to companies in India, and around the world.  All of our operations have passed the stringent tests of Ernst and Young, and EY has helped us continually refine our operations to exceed uality standards around the world.  In a recent benchmark study, TSF Call Center was again ranked best-in-class in most of the areas that are essential to providing quality service.

TSFCall Center Services:

  Customer Service
 Technical Support
  IT help-desk

Benefits of Outsourcing:

• To free resources for other opportunities” or more specifically, better use of capital:  If an organization does not have to invest in network infrastructure, they will have more capital to invest in other strategic areas such as customer retention and acquisition.
• Reduced costs and greater operational efficiency:  Companies that outsource achieve greater economies of scale, especially if operating in large international networks. Using an outsourcer’s expertise and specialty, may lead to improved efficiency, productivity and quality of service.
• To gain access to world class capabilities” and ultimately enhance revenue: By using faster moving outsourcers, especially internationally, changes and upgrades can be completed faster. This allows revenue generators that depend on the network less time to market, thereby resulting in quicker revenue streams.
• Eliminate staff shortages:  Outsourcing often provide environments with greater progression possibilities than enterprises. As we see in the case of the telemarketing problems at Leads, human capital is more readily available through outsourcers.